Managing Diverse Teams

 “Research has consistently shown that diverse teams produce better results, provided they are well led. The ability to bring together people from different backgrounds, disciplines, cultures, and generations and leverage all they have to offer, therefore, is a must-have for leaders” (Ibarra and Hansen 2011: 71).


Diversity refers to human qualities that are different from our own, Dimensions of diversity include but are not limited to: age, ethnicity, gender, physical abilities / qualities, race, sexual orientation, educational background, geographic location, income, marital status, parental status, religious beliefs, work experience, and job classification (De Anza 2014). With increasing globalisation, many organisations face tougher competition at the same time they are working in a more complex environment.This leads to diverse teams becoming more common at all levels of the organisation(Financial Times 2014).To make a successful diverse teams, organisations are now required to manage diversity. Diversity management refers to the voluntary organizational actions that are designed to create greater inclusion of employees from various backgrounds into the formal and informal organizational structures through deliberate policies and programs.

Advantages and Challenges of Diverse Teams in Organisations


Businesses are recognizing the need and importance of investing in diversity and inclusion as part of their overall talent management practices and to continually challenge their organizations to make the connection between those principles and their corporate performance. For instance using Geert Hofstede’s Dimensions of Culture, it explains how countries or people behave or act differently from others. Now having these people in one organisation working together as a team can sometimes be an issues but if managed well it can be an advantage to the organisation.


  • Advantages

Diverse teams in business potentially result in increased creativity, increased productivity, new attitudes, new language skills, global understanding, new processes, variety of viewpoints and new solutions to difficult problems, (Andrade 2010). For instance Ford Company has been one of the world leaders in workplace diversity and inclusion, which has since remained the key business strategy of the company. Diverse teams are available in every level of the company’s operations, from the boardroom to the design studio, from the plant floors to the engineering centre; their diversity makes them a better and successful company. With this behaviour in their organisation diverse teams and team building has had major advantages to the company.

  •  Challenges

fotolia_9339218_XSAlthough there are so many advantages, there have been a few challenges faced by many organisations when it comes to diverse workplace.communication-barriers Such challenges are; Conflict, Bureaucracy, Unproductive due to dissimilar interests, disunity, forming a structure and guideline for different religious groups, developing solutions and new strategies, it is also a challenge to be fair to all, etc. (Dike 2013).


The ability to manage a diverse team is the most important skill 

Black_Ford_Fiesta_X100_-_008Nowadays, with global businesses resulting to diverse work place, there are many talented people working together. Hence it is very essential for any multinational companies to actually manage diverse teams and make it one of their significant skills. A good example is Ford Company, they realised it needed to strategically and effectively manage the diverse workforce to enable its implementation continue to work to the company’s advantage. Ford therefore recognised some measures, which they thought would retain and also attract new diverse workforce and successful diversity implementation and management.  It is the most important skill for Ford to manage diverse teams as they can deliver what our customers want and more over increase their success. The case for diversity is strong for Ford (Ford 2014).

Managers might use the knowledge of diverse teams to produce better results

Michael Pacanowsky, assistant professor at University of Utah, in 1980 he hypothesised that organisations are very diverse and difficult. To actually understand how a company functions, managers need to observe how the people in the organization act (Duggan 2014). Through observation, managers can exploit the talents of employees and teams to attain strategic objectives more successfully. Managing a diverse work population is a challenge; it is more than simply acknowledging differences in people. With the knowledge of diversity managers now take advantage in recognizing the value of differences, fighting discrimination and encouraging comprehensiveness in which in turn makes employee feel satisfied and belonging in the company and able to work with different teams.


????????????????????????????????????????????????????????????????A diverse workforce is a reflection of a changing world and marketplace. Diversity management benefits associates by creating a fair and safe environment where everyone has access to opportunities and challenges. Management tools in a diverse workforce should be used to educate everyone about diversity and its issues, including laws and regulations. Most workplaces are made up of diverse cultures, so organizations need to learn how to adapt to be successful.



Andrade, S. (2010) 6 Advantages Of Workplace Diversity [online] available from <; [27 August 2014]

Brookins, M. (2014) Diversity In The Workplace [online] available from <; [28 August 2014], (2014) Diversity In The Workplace: An Overview – Factsheets – CIPD [online] available from <; [28 August 2014]

De Anza, F. (2014) Diversity In The Workplace [online] available from <; [28 August 2014]

Duggan, T. (2014) How Organization Theories Explain The Dynamic Of The Diverse Workplace [online] available from <; [1 September 2014]

Financial Times, F. (2014) Diverse Teams Definition From Financial Times Lexicon [online] available from <; [28 August 2014]

Kepner, K. and Green, K. (2014) HR022/HR022: Diversity In The Workplace: Benefits, Challenges, And The Required Managerial Tools [online] available from <; [26 August 2014]

Silverstein, K. (2013) Enron, Ethics And Today’s Corporate Values [online] available from <; [18 August 2014]



Leadership and Ethics

ethic 1Ethical leadership, defining it as “the demonstration of normatively appropriate conduct through personal actions and interpersonal relationships, and the promotion of such conduct to followers through two-way communication, reinforcement and decision-making”… [And] the evidence suggests that ethical leader behaviour can have important positive effects on both individual and organizational effectiveness (Rubin et al 2010: 216-17).


Companies are now using Ethics to build up strategy and competitive advantage. Nowadays, people/employees can make their voices be heard more powerfully than in the past, as a result ethical leadership is recommended and vital in organisation for achievement (Stewart, 2006). Ethics are the principles, values and beliefs that define what is right and wrong behaviour whereas  Leadership is the process of influencing others to achieve goals, which brings us to ethical leadership which  is the process of influencing people through principles, values and beliefs that embrace what we have defined as right behaviour (Buren, 2013).

ethics-1st-pixMany directors, managers and professional philosophers are certain that ethical leadership is only a matter of leaders having good character, that is having “the right values” or to be a “strong character,” then they are ethical leader setting an example to others. What they think is not true, ethical leadership is far more complex and the risks are much higher (Stewart, 2006).


ethics (1)

Normative ethical systems can be broken down into three theories: Deontological, Teleological and Virtue ethics. The first two are considered action based theories of morality because the attention is completely upon the actions which an individual performs (Derr 2012). When actions are judged morally right based upon their consequences, we have teleological or consequentialist ethical theory. When actions are judged morally right based upon how well they conform to some set of duties, it is Deontological ethical theory (Derr 2012).

ethics picHowever when Deontological and Teleological structures emphasis on the query “What should I do.” Virtue ethics asks an entirely different question: “What sort of person should I be?” Through this comes a virtue-based ethical theory which does not criticise actions as “right or wrong” but rather the charisma of the person doing the actions. The person, in turn, makes moral decisions based upon which actions would make one a good person (About,2014).

HR Managers leading ethics:



Today, businesses taking the initiative and making ethical leadership significant will benefit in many ways. There are many ways in which ethical leadership can help organisation to succeed, for instance:

  1. Ethical consumers are growing and increasingly expecting businesses to act/think outside their own advantage as well as to showing concern and care for a broad group of stakeholders(Thornton 2012).
  1. Ethical leadership motivates employee to perform better which usually help organisations participate effectively in today’s global marketplace.
  1. Strong ethical leadership with high trust culture helps organisations attract and maintain the best talented employees. The talented and ethically led employees will attract and satisfy customers which help companies get more done, that way also improving the brand (Thornton 2012).

Amos DanSince Dan took over the wheel at Aflac, profits have grown nearly tenfold. A big percentage of CEOs would use that as reasoning to increase their wages tenfold as well but not Dan Amos. Dan offered to permit shareholders to vote on the executive reward strategy in which it was the first foremost U.S. Corporation to ever do so. He was then awarded the U.S chamber of commerce’s corporate citizenship award. Since then Aflac is widely acknowledged as one of the best American companies to work for, largely due to Amos’ leadership that fosters ethical business practices with social responsibilities. As just one example, he has overseen the donation of $50 million to the Aflac Cancer Center and Blood Disorders Service of Children’s Healthcare of Atlanta. With the great leadership he has:


  • Improved business growth
  • Improved bench strength
  • Improved employee retention
  • Improved bottom-line performance
  • Improved ability to attract talent
  • Solving problems earlier and at lower levels
  • Increased organizational agility
  • Improved business sustainability
  • Greater market value over time

On the other hand Unethical leadership is bad. It may seem to make things a lot more faster and easier but there is always an end to a bad thing.  Unethical leadership can be due to a wide range of things or reasons and is mostly motivated by greediness, money and wanting more than you can have so fast. A good example of of a company would be Enron Corporation.

Unethical Behaviours:

The Enron scandal, revealed in October 2001, eventually led to the maven_enron_logosbankruptcy.The company’s failure in 2001 represents the biggest business bankruptcy ever while also spotlighting corporate America’s moral failings. It’s a stark reminder of the implications of being seduced by charismatic leaders or more specifically, those who sought excess at the expense of their communities and their employees. In the end, those misplaced morals killed the company while it injured all of those who had gone along for the ride(Silverstein 2013). 

ethical decisionsIn a nutshell, ethics is essential for today’s leaders. Reading, research and watching video related to ethical leadership has highlighted the significance importance of being ethical in business and generally. What many organisation have done and others can do is to ensure that they are ethical leaders creating an ethical organisation (Anon. 2014). HR departments seem to play a crucial role in promoting ethics, as every HRM practice/policy serve as a vehicle to transmit what is considered really important in the organisation.


Anon. (2014) Human Resource Management And Ethical Behaviour: Exploring The Role Of Training In The Spanish Banking Industry. 1 (2), 69-88

Bunker, K., Hall, D. and Kram, K. (2010) Extraordinary Leadership. 1st edn. San Francisco: Jossey-Bass

Derr, C. (2012) ‘Ethics And Leadership’. Journal of Leadership, Accountability and Ethics 9 (6), 66–71

Ethisphere. (2014). Retrieved July 29, 2014, from

Johnson, K. (2003). The role of leadership in organisational integrity and five modes of ethical leadership. Leadership and Ethics.

Mickey. (2013, March 6). Retrieved July 28, 2014, from

Silverstein, K. (2013) Enron, Ethics And Today’s Corporate Values [online] available from <; [18 August 2014]

Stewart, E. F. (2006). Developing Ethical Leadership. Business Round table Institute for Corporate Ethics.